With the use of better technology, significant growth has been observed in hospitality industry. Interestingly, the increased use of cloud solutions has been identified as a prime driver of this growth.
Cloud TV system helps hoteliers gain a deeper understanding of their operations and their customers, across locations. To meet and exceed customer expectations, cloud is the way forward.
Cloud is the way forward: 5 reasons why
Here is a look at some of the ways that cloud-based TV system is changing the way hoteliers run their businesses.
1. Connect and access systems from anywhere, at any time
Cloud TV system allows hoteliers to access relevant information and essential data from anywhere and at any time. Hotel employees can use a cloud-based system to access various hotel back-office systems while walking the hotel grounds with a tablet, or while sitting miles away with a smartphone. This allows hoteliers to add new features to their existing systems at lower costs and without disruptions.
2. Transform guest experience
Personalization has been a hot topic for years, yet some hoteliers are still only grazing the surface. Over past few years, the shifts in guest behavior has made those efforts even more difficult, requiring hotels to rethink their “customer experience”.
The cloud is easily the way forward, it helps personalise the guest experience allowing
Welcome guests with a personal greeting
Digitalise your guest directory
Showcase your hotel facilities
Allow guests to request services
- Easy check-in check-out system ,
- Sending personalised messages to the guests,
- Wakeup Alarms,
Advertise Spa treatments & packages
Promote events & offers
Display your restaurant menus
- Allow guests to buy In-room services
Both speed of service and customer happiness are sure to increase.
3. Scale What You Already Have
4. Cloud system ; a Multi-tasker
- Customer management
- Reservation management
- Point of sale – Guests can buy services through your TV system
- Marketing tool – Upsell your services, offering late checkout , showing tempting food menu, offering upcoming events.
5. Slash IT costs
On-site hotel management software incurs considerable maintenance and running costs. However, the flexible pricing models offered by cloud help to slash IT costs substantially. Running the business on cloud means zero hardware costs, making it possible for even small-sized hotels to run an advanced management system.